Existing clients
Already working with us? Here’s how to reach us when something needs attention.
Get help
For anything urgent, call or text. Otherwise email works too.
Monday to Friday, 9 AM to 5 PM. Evenings and weekends by appointment.
Use the support app
If your computer has the Hybrid IT support app, this is the quickest way to send a request.
Find the Hybrid IT icon.
It’s in the system tray at the bottom right on Windows, or in the menu bar at the top of the screen on a Mac.
Click it and send a request.
The request includes your computer’s details, which saves time.
Quick links
- Remote help
- We can fix a lot of problems over the phone by seeing your screen.
- Pay an invoice
- Each invoice email has a secure link to pay online. Can’t find it? We’ll send it again.